Frequently asked questions
Do I need to setup an appointment?
No. We normally operate off a first come, first serve basis. However, if you are limited on time and need to set up an appointment, that option is available. Just call us at 214-817-8060.
What should I do before I bring my computer in for service?
If possible, perform a backup of your important data. As part of our service offering, if possible, we will back up your computer before starting any work. However, it is always best to take a current backup before dropping off the computer for service. Bring your laptop charger with you when dropping off your laptop. It is NOT necessary to call ahead before dropping off your computer, but feel free to contact us at 214-817-8060 for service options before you stop in.
How long will it take to repair my computer?
There are many variables when working with non-working computers, however, it is our goal to have your computer diagnosed and repaired within three business days. If your repair requires us to order specialized parts, your repair time can increase due to shipping. Typically, once we have approval, repairs are finished within three business days.
What is a GTS Total System Tune-up?
If your computer is feeling sluggish, it may be time for a GTS Total System Tune-up. Our technicians will clean up your PC or laptop, remove any viruses or malware, repair registry errors, and install critical updates for your operating system.
Do you offer any worry-free computer maintenance plans?
Yes, we do. It's our GTS TotalCare PC Maintenance & Support Plan for residential and small businesses. Please contact us for more information.
Do you offer in-home computer services?
Sorry, we don't offer this service at the current time.
Can I bring my old computer or laptop in for recycling?
Yes, we accept old computers and laptops for recycling. We are limited on space, so please call us first at 214-817-8060 to make sure we have space available.